SGR Tour and Travel Terms & Conditions

1. Booking & Confirmation

All reservation queries made via our website, WhatsApp, or phone call are subject to driver and vehicle availability. Bookings are officially confirmed only once we share the driver's contact details and car registration number via message/WhatsApp (usually sent 2-3 hours before the scheduled pickup).

2. Pricing, Tolls & Extra Charges

We maintain transparent pricing. However, please note the following conditions:

• Base / Package Rates: Our per-km pricing or package flat rates cover the vehicle cost, driver services, and fuel.
• Exclusions: Toll plaza fees, parking slot fees, and interstate permit charges (if crossing Karnataka borders) are not included in the fare and must be paid directly at the booths or paid to the driver on actuals.
• Driver Bata (Daily Allowance): A daily driver bata is charged depending on the car type (e.g., ₹300/day for Sedans, ₹400/day for Ertiga, ₹500/day for Innova Crysta, ₹800/day for Tempo Traveller, and ₹1000/day for Urbania).

3. Cancellation & Rescheduling Policy

We offer free cancellation and modifications on standard bookings, provided you notify us at least 6 hours prior to your scheduled pickup time. Cancellations made less than 6 hours before pickup may attract a nominal dispatch charge to compensate the assigned chauffeur.

4. Passenger Conduct & Safety Regulations

To ensure a safe travel environment for passengers and drivers alike:

• Smoking, consumption of alcohol, or using illegal substances inside the vehicle is strictly prohibited.
• The driver reserves the right to refuse service or terminate the trip midway if a passenger displays abusive or threatening behavior.
• Passengers are requested to take care of their personal belongings. SGR Tour and Travel is not responsible for items left behind in the vehicle, though we will make honest efforts to return recovered goods.

5. Limitation of Liability

While we strive for 100% on-time pickups, SGR Tour and Travel is not liable for delayed drop-offs, missed flights, or itinerary disruptions caused by factors beyond our control, including extreme traffic jams, road accidents, severe weather conditions, or vehicle mechanical breakdowns (in case of breakdown, we will provide a replacement vehicle as quickly as possible).

6. Queries & Support

For clarification on any of our booking terms or special group package quotes, please connect with us on WhatsApp or call our support line directly at +91 72044 74813.